24-hour cancellation notice.  If you need to cancel your private, semi-private appointment or group class registration with less than 24 hours notice, you will be charged the full rate for that appointment or class.  Thank you for understanding our small business policy.

Private & semi-private sessions.  In order to ensure smooth sailing in the studio, all private and semi-private sessions are 55 minutes in length.

 Mat classes. Mat classes are 55 minutes in length, unless stated otherwise on the class schedule.  Drop-ins are welcome, space permitting, or  you may pre-register online up to 60 minutes before the start of the class.  Mat class instructors are subject to change.  Any instructor changes will be noted on our schedule page as soon as the change is known.  We appreciate your openness and willingness to try out different instructors – we pride ourselves on having an extremely experienced and dedicated group of instructors at Sanchez Street Studios.

Equipment classes. Equipment classes are 55 minutes in length, unless stated otherwise on the schedule.  To guarantee your spot, pre-registration & payment are required before  class.  Pre-register online or give us a call 415.648.4911.

Mat and Equipment class cards.  All  class cards expire after 3 months from the date of purchase and are non-refundable.  Please consider this 3 month timeline & policy before you purchase cards.  (Private and semi-private packages do not expire.)  Thank you for your understanding.

Cell phones.  We kindly ask that you turn off your cell phone when you enter the studio.  Please store your personal belongings & shoes (we are a shoes off studio)  in the provided cubbies or on the pegs.  We appreciate your help in maintaining a distraction-free workout environment.

We do not diagnose injuries or illness.   If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your next Pilates session (this is true for both new and continuing clients).  We are happy to work with your physician or practitioner in helping you get stronger and more balanced once a diagnosis has been established.  If you are in need of a local referral, we have an amazing list in the following categories: chiropractic, acupuncture, massage, nutrition, osteopathy, yoga, homeopathy and physical therapy.  Please call us if you’d like a referral:  415.648.4911

Payment method.  We accept cash, credit cards or local personal checks for any Sanchez Street Studios purchase.  We charge $25 for bounced or returned checks.